Refund policy

GetPeptides.ae
Operated by Scientific Chemical Trading FZ-LLC
Trade Licence No.: 5037459

Effective Date: 01/04/2026

1. Company Information

Scientific Chemical Trading FZ-LLC
FDBC4921, Compass Building
Al Shohada Road, Al Hamra Industrial Free Zone
P.O. Box 29878
Ras Al Khaimah, United Arab Emirates

Email: info@getpeptides.ae
Phone: +971 50 194 8590
Website: www.getpeptides.ae

2. Nature of Products

All products sold on GetPeptides.ae are research-grade chemical substances intended strictly for laboratory and research purposes only.

All products are clearly labeled as:

  • Not for human or animal consumption
  • Not for therapeutic or diagnostic use

By purchasing from our website, the customer acknowledges and agrees to these conditions.

3. No Return Policy

Due to the sensitive nature, classification, and handling requirements of research chemicals:

  • All sales are final
  • Returns are strictly not accepted
  • Opened, unopened, or unused products cannot be returned under any circumstances

This policy is in place to ensure:

  • Product integrity
  • Safety compliance
  • Regulatory adherence

 

4. Refund Eligibility

Refunds may only be considered under the following limited circumstances:

4.1 Damaged or Incorrect Items

A refund or replacement may be issued if:

  • The product received is damaged during transit, or
  • The product received is incorrect (not matching the order)

4.2 Conditions for Claims

To be eligible:

  • Customer must notify us within 48 hours of delivery
  • Provide:
    • Clear photos of the product and packaging
    • Order number
    • Description of the issue

Failure to report within this timeframe will result in automatic rejection of the claim.

5. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind after purchase
  • Incorrect use, handling, or storage of products
  • Misinterpretation of product purpose
  • Delays caused by courier services or customs
  • Seizure or restrictions imposed by local authorities in the destination country
  • Orders placed in violation of local laws or regulations

 

6. Shipping and Risk Transfer

  • All products are shipped in secure, temperature-conscious packaging where applicable
  • Risk transfers to the customer upon dispatch

Scientific Chemical Trading FZ-LLC is not responsible for:

  • Shipping delays
  • Customs clearance issues
  • Import restrictions in the customer’s jurisdiction

7. Refund Process

If a refund is approved:

  • It will be processed via the original payment method
  • Processing time: 5–10 business days
  • The company reserves the right to:
    • Issue a replacement instead of refund, where appropriate

8. Right to Refuse

Scientific Chemical Trading FZ-LLC reserves the right to:

  • Refuse any refund request that does not meet the criteria outlined
  • Request additional documentation before approving any claim
  • Cancel suspicious or non-compliant orders

9. Compliance Statement

This policy is designed in accordance with:

  • UAE commercial practices
  • Free Zone regulations (RAKEZ)
  • Industry standards for laboratory chemicals

10. Contact

For all refund-related inquiries, please contact:

Email: info@getpeptides.ae
Phone: +971 50 194 8590

11. Acknowledgment

By placing an order on www.getpeptides.ae, the customer confirms that they:

  • Understand the nature of research chemicals
  • Agree to the no-return policy
  • Accept the terms of this Refund Policy in full